SHIPPING POLICY

ORDER MUST BE PLACED FROM MONDAY TO FRIDAY BEFORE 14:00 CET TO BE PROCESSED THAT DAY. ORDERS PLACED ON FRIDAY AFTER 14:00 CET, ON A WEEKEND, OR ON A HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

ORDERS MAY TAKE 2 - 4 DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.

ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.

FOR ASSISTANCE, CONTACT US AT hi@ourshiftbrand.com

 

STANDARD DELIVERY

FEE:

• 60 DKK FOR SHIPPING SENT TO PICK-UP POINTS IN DENMARK
• 80 DKK FOR STANDARD SHIPPING IN DENMARK
• PRICES MAY VARY FOR THE REST OF THE WORLD

 

LEAD TIME, FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL:

• 5-10 BUSINESS DAYS TO DENMARK
• 10-15 BUSINESS DAYS TO THE REST OF THE WORLD 

 

ADDITIONAL IN-OFFICE PICK-UP IS AVAILABLE IN OUR STUDIO LOCATED ON RYESGADE 19E, 2ND FLOOR, 2200, COPENHAGEN.

IN-OFFICE PICKUP

FEE: FREE

LEAD TIME: UP TO 3 BUSINESS DAYS FROM THE TIME YOU PLACE YOUR ORDER. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY FOR PICKUP.

  

IF YOU, THE PURCHASER, OR A REPRESENTATIVE ARE PICKING UP YOUR ORDER, YOU WILL NEED:

• A VALID, GOVERNMENT-ISSUED PHOTO IDENTIFICATION;
• THE ORDER CONFIRMATION EMAIL.
• WRITTEN PERMISSION FOR THE REPRESENTATIVE TO COLLECT THE ORDER.
    

YOUR ORDER WILL BE HELD IN-office FOR 15 DAYS. IF NOT PICKED UP, IT WILL BE RETURNED TO OUR STOCK AND YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED

 

RETURN POLICY

1. RETURN / EXCHANGE CONDITIONS

OUR SHIFT (“WE”, “US”, “ OUR”) ACCEPTS RETURNS OR EXCHANGES OF OUR SHIFT PRODUCTS (“PRODUCTS”) ELIGIBLE TO RETURN (AS DEFINED BELOW) WITHIN 30 CALENDAR DAYS OF RECEIPT OF THE PRODUCTS.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO ORDERS FOR PERSONALIZED PRODUCTS AND FOR ANY OTHER PRODUCT THAT YOU WERE INFORMED AT THE TIME OF SUBMITTING YOUR ORDER THAT IT COULD NOT BE RETURNED (IN ACCORDANCE WITH APPLICABLE LAW) (“NON-RETURNABLE PRODUCTS”).

WE ONLY ALLOW EXCHANGES ON THE SAME PRODUCT (SAME PRICE) IN A DIFFERENT SIZE/COLOR. IF YOU WOULD LIKE TO RECEIVE A DIFFERENT PRODUCT OR THE SAME PRODUCT IN A DIFFERENT COLOR INSTEAD, PLEASE RETURN YOUR PRODUCT FOR A REFUND. THEN PLACE A NEW ORDER ONLINE FOR THE PRODUCT YOU WOULD LIKE.

 

PRODUCTS SHALL BE RETURNED IN THEIR ORIGINAL CONDITION, UNALTERED, UNUSED AND UNDAMAGED, IN THEIR ORIGINAL PACKAGE, IF ANY, AND WITH ORIGINAL TAGS AND LABELS ATTACHED ALONG WITH ALL RELATED ACCESSORIES, DOCUMENTS AND PROTECTIVE COVERS INCLUDED.

RETURNS OR EXCHANGES OF INCOMPLETE, ALTERED, WORN, DAMAGED, SOILED PRODUCTS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU.

THE ABOVE DOES NOT AFFECT YOUR LEGAL RIGHTS IN RELATION TO PRODUCTS THAT HAVE MANUFACTURING DEFECTS OR ARE NOT AS DESCRIBED.

 

2.RETURN / EXCHANGE PROCESS

TO RETURN A PRODUCT, YOU MUST INFORM US OF YOUR INTENTION TO RETURN OR EXCHANGE A PRODUCT. TO THIS EFFECT YOU MAY:

• CONTACT OUR CLIENT SERVICE BY SENDING AN EMAIL TO hi@ourshiftbrand.com 

TO EXCHANGE A PRODUCT, YOU MAY CONTACT OUR CONTACT OUR CLIENT SERVICE BY SENDING AN EMAIL TO hi@ourshiftbrand.com 

YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR RETURN OR EXCHANGE REQUEST. PLEASE FOLLOW THE INSTRUCTIONS BELOW TO RETURN THE PRODUCT(S) TO OUR WAREHOUSE:

• WRAP THE PRODUCTS YOU WISH TO RETURN OR EXCHANGE SAFELY TO AVOID DAMAGE; PLACE THEM IN THEIR ORIGINAL PACKAGE, IF ANY, IN WHICH YOU RECEIVED YOUR ORDER;
• a return label will be provided by the client service, which must be ATTACH TO THE OUTSIDE OF THE package.

• ALTERNATIVLY, CONTACT THE CLIENT SERVICE TO ARRANGE FOR DROP-OFF AT OUR OFFICE, ATRYESGADE 19E, 2ND FLOOR, 2200, COPENHAGEN;

PLEASE NOTE THAT PRODUCTS MUST BE RETURNED WITHIN 14 CALENDAR DAYS FROM YOUR REQUEST FOR RETURN OR EXCHANGE.

 

3.REFUNDS - EXCHANGES

UPON RECEIPT OF A PRODUCT FOR WHICH A RETURN OR EXCHANGE WAS REQUESTED, WE WILL INSPECT THE PRODUCT TO ENSURE THAT THE RETURN / EXCHANGE CONDITIONS SPECIFIED ABOVE IN ARTICLE 1 ARE MET. SUBJECT TO THE PRODUCT MEETING THOSE CONDITIONS, AN EXCHANGE OR REFUND WILL BE MADE.

REFUNDS WILL BE MADE TO THE ORIGINAL PURCHASER, IN THE ORIGINAL METHOD OF PAYMENT AND IN THE SAME CURRENCY AS PURCHASE EXCEPT IN CASE OF PAYMENT BY CASH ON DELIVERY WHERE REFUNDS WILL BE MADE BY BANK TRANSFER.

REFUNDS WILL OCCUR NO LATER THAN 14 DAYS FROM THE DATE WE RECEIVED BACK FROM YOU THE PRODUCTS, OR YOU HAVE PROVIDED EVIDENCE THAT YOU HAVE RETURNED THEM, WHICHEVER IS THE EARLIEST. A CONFIRMATION EMAIL WILL BE SENT TO YOU, AFTER THE REFUND HAS BEEN ISSUED.